Cancellation, Refunds and Rescheduling:

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Cancellations:

Requests for cancellation/refunds must be received no less that (15) fifteen days prior to your scheduled arrival date in order to receive a full refund. Reservations must be cancelled by phone during office hours at (315) 365-3000.

 

Office Hours (Eastern Standard Time):

Monday-Wednesday: 10am-6pm 

Thursday-Friday: 10am-8pm 

Saturday: 9am-8pm 

Sundays: 9am-5pm 

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Refunds:

Refunds will be issued back in the same form it was originally paid. All credit/debit card transactions will be processed back to the original credit/debit card used. No exceptions. 

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Our Refund Policy:

• 15 days or more prior to your scheduled arrival - 100% Refund

• 8-14 days prior to your scheduled arrival - 50% Refund.

• 0-7 days prior to your scheduled arrival - No Refund.

 

Refunds will not be given for:

• No shows.

• Early departures.

• Holiday weekends.

• Inclement weather.

• If you are asked to leave the campground.

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Rescheduling:​​

We understand that schedules change, and happy to accommodate rescheduling under the following guidelines (excluding holiday weekends):

 

Rescheduling RV/Tent Reservations:

• 15 days or more prior to your scheduled arrival - Can be rescheduled without a rebooking fee.

• 8-14 days prior to your arrival - Will be subject to a 10% rebooking fee.  Your "rescheduled" reservation will not be eligible for a refund if cancelled. Rescheduled reservations must be rebooked during the current camping season (April 28, 2023 - October 29, 2023) - subject to availability. 

• 0 days (same day as arrival) cannot be rescheduled.

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Rescheduling Cottage/Cabin Reservations:

• 15 days or more prior to your scheduled arrival - Can be rescheduled without a rebooking fee.

• 8-14 days prior to your scheduled arrival - Subject to a 20% rebooking fee.  Your "rescheduled" reservation will not be eligible for a refund if cancelled.  Rescheduled reservations must be rebooked during the current camping season (April 28, 2023 - October 29, 2023) - subject to availability.

• 0-7 days prior to your scheduled arrival - Cannot be rescheduled.