REFUND POLICY
Cancellation, Refunds and Rescheduling:
Cancellations:
Requests for cancellation/refunds must be received no less that (15) fifteen days prior to your scheduled arrival date in order to receive a full refund. Reservations must be cancelled by phone during office hours at (315) 365-3000.
Office Hours (Eastern Standard Time):
Monday-Wednesday: 10am-6pm
Thursday-Friday: 10am-8pm
Saturday: 9am-8pm
Sundays: 9am-5pm
Refunds:
Refunds will be issued back in the same form it was originally paid. All credit/debit card transactions will be processed back to the original credit/debit card used. No exceptions.
Our Refund Policy:
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15 days or more prior to your scheduled arrival - 100% Refund
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8-14 days prior to your scheduled arrival - 50% Refund.
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0-7 days prior to your scheduled arrival - No Refund.
Refunds will not be given for:
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No shows.
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Early departures.
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Holiday weekends.
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Inclement weather.
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If you are asked to leave the campground.
Rescheduling:
We understand that schedules change, and happy to accommodate rescheduling under the following guidelines (excluding holiday weekends):
Rescheduling RV/Tent Reservations:
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15 days or more prior to your scheduled arrival - Can be rescheduled without a rebooking fee.
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8-14 days prior to your arrival - Will be subject to a 10% rebooking fee. Your "rescheduled" reservation will not be eligible for a refund if cancelled. Rescheduled reservations must be rebooked during the current camping season (April 28, 2023 - October 29, 2023) - subject to availability.
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0 days (same day as arrival) cannot be rescheduled.
Rescheduling Cottage/Cabin Reservations:
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15 days or more prior to your scheduled arrival - Can be rescheduled without a rebooking fee.
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8-14 days prior to your scheduled arrival - Subject to a 20% rebooking fee. Your "rescheduled" reservation will not be eligible for a refund if cancelled. Rescheduled reservations must be rebooked during the current camping season (April 28, 2023 - October 29, 2023) - subject to availability.
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0-7 days prior to your scheduled arrival - Cannot be rescheduled.