Cancellations and Refunds:
Requests for cancellation/refunds must be received no less that (15) fifteen days prior to your scheduled arrival date in order to receive a full refund. Reservations must be cancelled by phone during office hours at (315) 365-3000.
Office Hours (Eastern Standard Time):
Refunds will be issued back in the same form it was originally paid. All credit/debit card transactions will be processed back to the original credit/debit card used. No exceptions.
Our Refund Policy For RV/Tent Sites:
15 days or more prior to your scheduled arrival - 100% Refund
8-14 days prior to your scheduled arrival - 50% Refund.
0-7 days prior to your scheduled arrival - No Refund.
Our Refund Policy For Cottages/Cabins::
15 days or more prior to your scheduled arrival - 100% Refund.
0-14 days prior to your scheduled arrival - No Refund.
Refunds will not be given for:
If you are asked to leave the campground.